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Created date
May 19, 2023 02:01 AM
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InfoTech
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Mental Model
Decision Making
Comprehension
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Process Analysis and Improvement: Analysing and improving business processes

Value Stream Mapping

SIPOC (Supplier, Inputs, Process, Outputs, Customers) Analysis

Workflow Analysis

Workflow analysis involves mapping and analyzing the sequence of activities, tasks, and decisions within a specific operational workflow. It aims to identify process inefficiencies, areas for automation, and opportunities to streamline operations.

Root Cause Analysis

identify the underlying causes of problems or issues in an operational context. It helps uncover requirements to address the root causes and prevent recurrence of the problems.

Event Storming

Business Process Modeling

 

Requirements and Prioritization: Prioritising features, requirements, or factors influencing the success of a project or product

The MoSCoW

Must have; Should have; Could have; Won’t have

Lean Prioritisation Matrix

Helps prioritize features or requirements based on their importance and impact. It typically considers factors such as business value, effort required, and user impact to determine the priority order.
Quick wins -
Big Bets -
Fill-Ins - Low Value & High Effort
Maybes - Low Value & Low Effort
Board

Quality Function Deployment (QFD)

Links customer requirements with specific product or service design characteristics. It helps translate customer needs into technical requirements and guides the development process.
 

Critical Success Factor (CSF) Analysis

Identifies the key factors that are critical for the success of a project or organization. It involves identifying and prioritizing the factors that directly contribute to achieving business objectives.
notion image
 

Kano Model - Cost benefit analysis

The more I give you, the happier you are. But this model give you an idea on which feature to prioritise under project constraints.
Here mentioned three key elements: 1) What do we need; 2) What will make our product excellent; 3) What will excite our users
Value VS Complexity
Kano Board

User-Centered Design and User Experience: Ensuring that products or services meet the needs and expectations of the intended users

Persona Development

Fictional representations of user archetypes based on research and data. Persona development involves creating detailed profiles of different user types to understand their goals, preferences, and requirements.

Contextual Inquiry

Involves observing and interviewing users in their natural environment to understand their goals, tasks, and challenges. It focuses on gaining insights into user needs and behaviors within their specific context.

Service Blueprinting

Visual representation of the end-to-end customer service experience. It captures the interactions, touchpoints, and activities that occur across different channels, departments, and systems. It helps identify operational requirements to deliver a seamless customer experience.
 

User Story Mapping

Use Case Modeling

 
notion image

Strategy and Decision Making: Aligning business strategies, making informed decisions, and analyzing business rules and requirements

Business Capability Modelling

Decision Analysis

  • Decision tree

Business Rules Analysis

involves documenting and analysing the rules and policies that govern business operations. It helps identify requirements related to compliance, decision-making, and process execution.
Textual Models
  • Specification Documents
  • Use Case Descriptions
Tabular Models
  • Decision Tables
  • Traceability Matrix
  • Graphical Models
Business Process Model and Notation (BPMN)
  • Unified Modeling Language (UML)
  • Entity-Relationship Diagram (ERD)
  • Data Flow Diagrams (DFD)
  • Flowcharts
Types of listening直視現實、調動情緒 — 閲讀空氣是説話藝術的一種,講話直接不是傷人的藉口!