#4 Less paperwork, more aged care

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Feb 4, 2025 10:36 AM

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English

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aged-care

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A friend of mine is a nurse in aged care. Every day, she pours her heart into looking after residents—checking vitals, managing medications, and offering the comfort that makes a facility feel like home. But after a grueling 12-hour shift, instead of heading home to rest, she spends her last moments at work buried in documentation. “I spend nearly 40% of my shift on paperwork,” she told me. “That’s time I’d rather spend with my residents.”

She’s not alone. Across aged care, nurses are overworked and exhausted, juggling with rising compliance demands, workforce shortages, and the pressure to deliver better resident care. Yet, documentation keeps stealing hours from residents. With facilities under pressure to meet Aged Care Quality Standards, providers need solutions that improve efficiency, staffing, and care quality—without adding extra strain to already stretched teams.

AI Scribe for aged care documentation (e.g., care plan).

Having worked in the AI medical scribe space at Heidi Health, I’ve seen how AI is transforming clinical workflows in hospitals and clinics. But hospitals aren’t the only ones drowning in paperwork—aged care and home care face the same burden, often at the cost of resident care.

Stricter compliance rules and Star Ratings now tie documentation accuracy to quality assessments and staff workload. Facilities now face stricter staffing and reporting expectations, including care minute targets and 24/7 registered nurse requirements.

The message is clear:


Aged care needs smarter ways to handle documentation tasks—without overloading staff.

AI tools like Heidi bridge this gap. They generate instant, detailed notes while integrating into aged care workflows. By cutting admin time, they help facilities stay compliant, improve staffing, and most importantly—free up time for care.

Aged care is about people—both residents and those who care for them. But for too many, like my friend, the choice isn’t between good and bad care. It’s between care and paperwork.

It doesn’t have to be that way. If you work in aged care, how do documentation demands impact you? Have you seen any tech improve your workflow? Let’s chat. I’d love to hear your experience and explore how AI can help.

Drop me a message, and let’s talk.