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May 21, 2024 03:22 AM
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This explains the six core concepts of business analysis. TLDR: The practice of enabling change in an enterprise by defining needs and recommending solutions is to deliver value to stakeholders.
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TLDR: The practice of enabling change in an enterprise by defining needs and recommending solutions to deliver value to stakeholders.
 
notion image

6 core concepts are:

Change - the act of transformation in response to a need
Example: The support team needs to learn how to use the new software. Are they ready? If not, they need to be skilled appropriately.
Need - a problem or opportunity to be addressed
Example:
An organization is receiving a lot of complaints from customers about the after-sales support provided. So, the organization has a need to address the problem.
Solution - a specific way of satisfying one or more needs in a context
Example:
To address the need for resolving poor after-sales service, the organisation may use a software application.
Context - the set of circumstances influencing and influenced by the change.
Contexts / Factors include
  • Attitudes,
  • behaviors,
  • beliefs,
  • competitors,
  • culture,
  • demographics,
  • goals,
  • governments,
  • infrastructure,
  • languages,
  • losses,
  • processes,
  • products,
  • projects,
  • sales,
  • seasons,
  • terminology,
  • technology,
  • weather
Stakeholder - a group or individual with a relationship to the change, need, or solution
  • Business Analyst
  • Customer
  • Domain subject matter expert
  • End-user
  • Implementation subject matter expert
  • Operational support
  • Project manager
  • Regulator
  • Sponsor
  • Supplier
  • Tester
Value - the worth or usefulness of something to a stakeholder within a context. Can be tangible or intangible, potential or realized.
Example:
By implementing a CRM solution to address the after-sales support issues, the organisation wants to keep the customers happy so that they can refer more customers. 

The key relationships are:

  • Needs drive changes, which implement solutions to deliver value to stakeholders
  • Contexts influence and are influenced by changes, needs, and solutions
  • Stakeholders have relationships with the other concepts and are motivated by value

Assumptions

  • These concepts are interdependent and cannot be fully understood in isolation.
  • No single concept is more important than another.
  • This model provides a common vocabulary for understanding any business analysis task.

Reference:

Gap AnalysisThe ultimate 5 questions to ask at work by Vicky Zhao

Jason Siu
A warm welcome! I am a tech enthusiast who loves sharing my passion for learning and self-discovery through my website.
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